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Crucial Conversations – for Mastering Dialogue
Training Course
The Standard in Effective Communication
Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high performance individuals and organizations.
WHAT YOU’LL LEARN
The course teaches nine powerful skills for working through disagreement to achieve better results.
GET UNSTUCK
Identify problems contributing to poor results and struggling relationships.
MASTER MY STORIES
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
START WITH HEART
Be clear with yourself and others about what you really want.
STATE MY PATH
Share strong opinions without shutting down others’ viewpoints.
MAKE IT SAFE
Create safety so you can talk with almost anyone about almost anything.
LEARN TO LOOK
Spot the warning signs that indicate safety and dialogue are at risk.
SEEK MUTUAL PURPOSE
Find common ground even when it seems impossible.
EXPLORE OTHERS' PATHS
Listen and respond effectively to other people’s concerns and feedback.
MOVE TO ACTION
Turn each Crucial Conversation into a course of action that leads to better outcomes.
CLICK TO SWITCH:
IN PERSON COURSE AGENDA
VIRTUAL COURSE AGENDA
IN PERSON COURSE AGENDA
Attend a 2 day classroom course
1. Get Unstuck
- Spot the conversations that are keeping you from what you want.
- Choose the right conversation to get unstuck.
2. Master My Stories I
- Learn where emotions come from and how to change them.
- Take responsibility for the emotions you bring to the conversation by owning your story.
3. Master My Stories II
- Eliminate negative stories that impede conversations and results.
4. Start with heart
- Stay focused on what you really want.
- Lay a foundation of good intent.
5. State my path
- Speak honestly and respectfully.
- Share tough messages in a way that invites others into the conversation.
6. Make it safe
- Take steps to rebuild safety when others get defensive.
- Talk with almost anyone about almost anything.
7. Learn to look
- Notice the signs that people are not in dialogue.
- Identify and manage your own Style Under Stress.
8. Seek mutual purpose
- Recognize when you’re at odds in a conversation.
- Find common ground even when it seems impossible.
9. Explore Others' Paths
- Actively listen to understand the meaning behind others’ emotions and actions.
- Respond productively when someone initiates a Crucial Conversation with you.
10. Move to Action
- Move from healthy dialogue to taking action and achieving results.
BASED ON THE BESTSELLER
Get your copy of the New York Times bestseller and business classic that has revolutionized interpersonal success for millions of people worldwide.
Preview of the Course
Play Video
Playtime 19 minutes
Watch this in depth preview video to learn more about course skills, learning formats, and delivery options.
Please note that we do not offer this course as on-demand in our region.
Organisational Outcomes
SOLVEs
- Disagreement
- Cliques
- Backbiting
- Bullying …and more
IMPROVEs
- Inclusion
- Trust & Respect
- Responsibility
- Collaboration
- Communication
- Teamwork
- Engagement
