Crucial Conversations – for Accountability

Training Course

Performance Management Improved
Accountability is critical to healthy relationships and organizations. As people improve in their ability to hold one another accountable, they also improve trust, efficiency, engagement, and more.

Crucial Conversations - for Accountability

WHAT YOU’LL LEARN

The course teaches nine powerful skills for resolving performance problems, strengthening trust and reliability, and eliminating inconsistency. Learn to hold anyone accountable, no matter their power, position, or authority.

GET UNSTUCK

Identify problems contributing to poor results and struggling relationships.

MASTER MY STORIES

Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.

START WITH HEART

Be clear with yourself and others about what you really want.

STATE MY PATH

Share strong opinions without shutting down others’ viewpoints.

MAKE IT SAFE

Create safety so you can talk with almost anyone about almost anything.

DIAGNOSE

Identify what’s contributing to the gap between expected and actual behavior.

MAKE IT EASY

Don’t lead with YOUR ideas; start by asking others for theirs.

MAKE IT MOTIVATING

Highlight natural consequences to motivate rather than using coercion.

MOVE TO ACTION

Turn each accountability discussion into a course of action that leads to better outcomes.

CLICK TO SWITCH:

IN PERSON COURSE AGENDA

Attend a 2 day classroom course
10 lessons - 13 hours

Crucial Conversations - for Accountability

1. Get Unstuck

  • Spot the conversations that are keeping you from what you want.
  • Choose the right conversation to get unstuck.
Crucial Conversations - for Accountability

2. Master My Stories I

  • Learn where emotions come from and how to change them.
  • Take responsibility for the emotions you bring to the conversation by owning your story.
Crucial Conversations - for Accountability

3. Master My Stories II

  • Eliminate negative stories that impede conversations and results.
Crucial Conversations - for Accountability

4. Start with heart

  • Stay focused on what you really want.
  • Lay a foundation of good intent.
Crucial Conversations - for Accountability

5. State my path

  • Speak honestly and respectfully.
  • Share tough messages in a way that invites others into the conversation.
Crucial Conversations - for Accountability

6. Make it safe

  • Take steps to rebuild safety when others get defensive.
  • Talk with almost anyone about almost anything.
Crucial Conversations - for Accountability

7. Diagnose

  • Use the Six Sources of Influence to understand what’s causing the gap.
Crucial Conversations - for Accountability

8. Make it easy

  • Don’t lead with your ideas; start by asking others.
  • Brainstorm ways to overcome others’ ability barriers in key areas (personal, social, and structural influences).
Crucial Conversations - for Accountability

9. Make it motivating

  • Motivate others using natural consequences rather than powers.
  • Make unseen or forgotten consequences more visible.
  • Use the skills to help good performers become great.
Crucial Conversations - for Accountability

10. Move to Action

  • Move from healthy dialogue to taking action and achieving results.
90 min
30 min
75 min
60 min
105 min
90 min
90 min
45 min
105 min
30 min

READ THE BESTSELLER BEHIND THE COURSE

With more than half a million copies sold, Crucial Accountability continues to improve the health of relationships, teams, and organizations worldwide.

Crucial Conversations – for Accountability - book cover
This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

Preview of the Course

Play Video
Playtime 18 minutes

Watch this in depth preview video to learn more about course skills, learning formats, and delivery options.

Please note that we do not offer this course as on-demand in our region. 

Organisational Outcomes

SOLVEs

  • Conflict
  • Poor Performance
  • Non-compliance
  • Irresponsibility
  • Mismanagement
  • Ineffective Leadership
  • …and more

IMPROVEs

  • Performance
  • Accountability
  • Leadership
  • Management
  • Efficiency

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Portrett Morten Røvik Foto Jan T. Espedal
Morten Røvik
Lars Rothschild Henriksen
Martin Haagen portrait
Martin Haagen

Estonia

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Paul Vahur
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