Crucial Conversations – for Accountability

Training Course

Performance Management Improved
Accountability is critical to healthy relationships and organizations. As people improve in their ability to hold one another accountable, they also improve trust, efficiency, engagement, and more.

WHAT YOU’LL LEARN

The course teaches nine powerful skills for resolving performance problems, strengthening trust and reliability, and eliminating inconsistency. Learn to hold anyone accountable, no matter their power, position, or authority.

GET UNSTUCK

Identify problems contributing to poor results and struggling relationships.

MASTER MY STORIES

Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.

START WITH HEART

Be clear with yourself and others about what you really want.

STATE MY PATH

Share strong opinions without shutting down others’ viewpoints.

MAKE IT SAFE

Create safety so you can talk with almost anyone about almost anything.

DIAGNOSE

Identify what’s contributing to the gap between expected and actual behavior.

MAKE IT EASY

Don’t lead with YOUR ideas; start by asking others for theirs.

MAKE IT MOTIVATING

Highlight natural consequences to motivate rather than using coercion.

MOVE TO ACTION

Turn each accountability discussion into a course of action that leads to better outcomes.

CLICK TO SWITCH:

IN PERSON COURSE AGENDA

Attend a 2 day classroom course
10 lessons - 13 hours

1. Get Unstuck

Spot the conversations that are keeping you from what you want.
Choose the right conversation to get unstuck.

2. Master My Stories I

Learn where emotions come from and how to change them.
Take responsibility for the emotions you bring to the conversation by owning your story.

3. Master My Stories II

Eliminate negative stories that impede conversations and results.

4. Start with heart

Stay focused on what you really want.
Lay a foundation of good intent.

5. State my path

Speak honestly and respectfully.
Share tough messages in a way that invites others into the conversation.

6. Make it safe

Take steps to rebuild safety when others get defensive.
Talk with almost anyone about almost anything.

7. Diagnose

Use the Six Sources of Influence to understand what’s causing the gap.

8. Make it easy

Don’t lead with your ideas; start by asking others.
Brainstorm ways to overcome others’ ability barriers in key areas (personal, social, and structural influences).

9. Make it motivating

Motivate others using natural consequences rather than powers.
Make unseen or forgotten consequences more visible.
Use the skills to help good performers become great.

10. Move to Action

Move from healthy dialogue to taking action and achieving results.

90 min

30 min

75 min

60 min

105 min

90 min

45 min

105 min

30 min

VIRTUAL COURSE AGENDA

Join one of our instructors online.

5 session - 12,5 hours

1. Get Unstuck and Master My Stories I

Spot the conversations that are keeping you from what you want.
Choose the right conversation to get unstuck.
Learn where emotions come from and how to change them.

2. Master My Stories II and Start With Heart

Take responsibility for the emotions you bring to the conversation by owning your story.
Eliminate negative stories that impede conversations and results.
Stay focused on what you really want.
Lay a foundation of good intent.

3. State My Path and Make It Safe

Speak honestly and respectfully.
Share tough messages in a way that invites others into the conversation.
Take steps to rebuild safety when others get defensive.
Talk with almost anyone about almost anything.

4. Diagnose and Make It Easy

Use the Six Sources of Influence to understand what’s causing the gap.
Don’t lead with your ideas; start by asking others.
Brainstorm ways to overcome others’ ability barriers in key areas (personal, social, and structural influences).

5. Make it Motivating and Move to Action

Motivate others using natural consequences rather than power.
Make unseen or forgotten consequences more visible.
Use the skills to help good performers become great.
Move from healthy dialogue to taking action and achieving results.

2,5 hours - day 1

2,5 hours- day 2

2,5 hours - day 3

2,5 hours - day 4

2,5 hours - day 5

READ THE BESTSELLER BEHIND THE COURSE

With more than half a million copies sold, Crucial Accountability continues to improve the health of relationships, teams, and organizations worldwide.